Artificial Intelligence
Take conversations further with AI powered by ChatGPT, Claude and Gemini: reply suggestions, smart rewriting, audio transcription and a virtual agent that understands natural language.
Meet our AI →Meta Business Partners
Support and sell on WhatsApp with AI agents
With Picchat®, your team and AI reply in seconds from the same number, 24/7 — on the official WhatsApp API, with no risk of getting banned.
Companies that trust Picchat:
A Picchat for everyone.
Customer service platform
Your team and AI on the same number. Support, sales and campaigns on official WhatsApp, in a single screen.
- 01Shared inbox with SLAs and transfers
- 02AI agents that support, sell and hand off to humans
- 03Copilot that suggests replies to your agents
- 04Campaigns and automations with read and click metrics
- 05Sales pipeline with cards the AI keeps up to date
- 06Instagram and email in the same inbox (plus SMS and RCS in Brazil)
- 07Meta cost per campaign
- 08Mobile app, team permissions and WhatsApp 2FA
Picchat · Inbox
- CamilaAI
Can I pay by card?
- ArthurAI
What time do you close?
- FelipeHuman
I'd like to talk to billing
- ThamyResolved
Got my order, thanks!
Can I pay by card?
Sure! I've sent you the payment link right below 😉
AI agent · stage moved to "Payment"
Features that take your customer service to the next level
Automation
Build an easy-to-set-up chatbot to automate and route conversations. With quick replies, you standardize communication and resolve more in less time.
Seamless collaboration
Share WhatsApp access with your whole team and reply fast, keeping the history and the personal touch in every conversation.
In-depth analytics
Track key metrics in real time, browse conversation history and export the data that matters to your operation.
Departments
Organize your team into departments.
Quick Replies
Speed up with pre-written messages.
Broadcasts
Reach more people with bulk messaging.
API
Build automations and integrations via API.
Flexibility
Stay on top of every conversation and reply from anywhere, anytime
All features
Channels
- WhatsApp Business Platform (Official API)
- Instagram Direct
- SMS (Brazil)
- RCS (rich messages with carousels and buttons, Brazil)New!
Inbox
- Unified omnichannel inbox
- SLA indicator on tickets
- Transfer to a person, team or AI agent
- Independent labels per channel
- Markers throughout the conversation (ticket history)
- Quick replies with multiple messages and media
- Interactive messages (lists and buttons)New!
- Real-time ticket counters
- Advanced filters (labels, channels and lists)
- Contact panel customizable per user and team
- Custom groups in the sidebar
Artificial Intelligence(billed via credits)
- Configurable AI agents (prompt, documents and functions)
- Chat-based assistant builder with a template gallery
- Copilot for agents
- Reply suggestions
- AI text improvement and rewriting
- Audio transcription
- Automatic conversation summary
- Automatic AI-powered NPS
- Customer memory per contact and channel
- Queries to your own databaseNew!
- Product carousels built by AI
- Smart product catalog search
Automation
- Single or sequenced message automations with triggers
- Custom sending cadence
- Create automations by chatting with AINew!
- Chatbot with AI agents
- Broadcasts to contact lists or labels
- Dynamic URL buttons with contact variables
- List protection (automatic opt-out and invalid numbers)
Campaigns
- Campaigns with linked automations
- Delivery, read, reply and click (CTR) metrics
- Meta cost per campaign (USD and BRL)
- Click origin by country and channel
- Click attribution by contact and template
- Carousel, limited-time offer and coupon templates
- Duplicate approved templates
- WhatsApp alert when a template is approved
CRM & Sales
- Sales pipelines with notes and archiving
- Product catalog
- Static and dynamic contact lists
- Bulk removal of invalid numbers
- Forms
- Custom contact fields
Reports
- List health (valid numbers and emails)
- Real-time automation success
- Response time and SLA
- Audience engagement
Security
- Two-factor authentication via WhatsApp
- Trusted devices for 30 days
- Access profiles and team permissions
- Multi-account access with a global view
Development
- Public API for integrations
- Message webhooks
- Assisted integration from start to finish
Support
- Human support via WhatsApp and in the platform
- Picchat Academy
The top-rated platform
4.9
1,000+ reviews
“The platform makes communication reliable and visible to every team member, whatever their department.”
Paulo Gomes - Sales Agent
Eshows
All testimonials were collected via WhatsApp with prior authorization, in full compliance with Brazil's data protection law (LGPD). Translated from Portuguese.
Plans
A plan sized to your operation
Work with our team to set the message volume, numbers and AI agents you need. Onboarding is assisted from start to finish.
- WhatsApp Business Platform (Meta's official API)
- Meta's fees passed through at cost
- Onboarding and human support on WhatsApp
Talk to sales
We reply during business hours (Brasília time, UTC−3).
What we believe
To us, WhatsApp works best when the business, the team and the customer on the other side all win.
Hover or tap to learn more.