The AI takes the first contact, works out what the case is about and hands it to the lawyer in that practice area with a summary ready. Voice notes become text, documents stay in the client's history and the number belongs to the firm — not to whoever answered.
Meta's official API · your own number · Meta fees passed through at cost
— [ the problem ]
"I was fired, what am I entitled to?" lands on the same number as a civil-litigation client. Someone has to read it, understand it and pass it on — and meanwhile the prospect calls another firm.
Clients explain their case by voice note. Listening, taking notes and briefing a colleague eats the morning.
Agreements, screenshots and documents live in the personal WhatsApp of whoever answered. When that person goes on holiday — or leaves the firm — the history goes too.
Mass messages to people who aren't clients can count as solicitation, and unofficial tools risk losing the number. Communication needs to be sober and aimed at people who already have a relationship with the firm.
— [ how it works ]
Every flow uses features that already exist in Picchat — you set it up with your own copy, hours and rules.
When: Someone new messages the firm's number
When: A client sends a voice note, a document or a question about their case
When: The firm takes the case
— [ templates ]
Messages that start a conversation need a Meta-approved template. Use these as a starting point — you create them, submit them for approval and track everything in Picchat.
Hello {{1}}. Your meeting with {{2}} is scheduled for {{3}} at {{4}}. Can you confirm you'll attend?
{{1}}, to move your case forward we need: {{2}}. You can send them right here in this chat.
Hello {{1}}. There's an update on your case. Reply to this message to speak with {{2}}.
{{1}}, {{2}}… are variables filled in with each contact's data at send time. Meta charges per template message based on its category and the recipient's country.
— [ pricing ]
Pricing depends on your message volume and team size. Talk to our team and we'll show you Picchat running with your own flows.
Meta charges per message sent based on the recipient's country, passed through at cost.
Talk to salesIn Picchat the AI handles intake and organization: it identifies the practice area, collects information and hands over to a lawyer. Legal advice stays with the lawyer, and you can instruct the agent never to give it. Check your bar association's rules on advertising and client communication.
We don't recommend it. Unsolicited messages to people with no relationship to the firm may be treated as solicitation. Use broadcasts for your existing clients — confirmations, document requests and case updates — and the AI agent for people who reach out to you.
Conversations live in Picchat, with individual logins, team-based permission profiles and two-factor authentication. The history stays with the firm, not on each lawyer's phone.
Yes. Each lawyer has their own login and receives cases for their area by transfer, all on the firm's number.
Yes. With Coexistence, the number keeps working in the WhatsApp Business app and also works in Picchat.
Connect your official number and see these flows working with your customers.