AI answers questions and routes appointment requests around the clock, confirmations go out on their own, and the front desk only steps in when it's needed — all on the clinic's official number.
Meta's official API · your own number · Meta fees passed through at cost
— [ the problem ]
A patient who forgets the appointment leaves an empty slot nobody else fills. Manual reminders depend on someone remembering to remind.
Insurance, address, exam prep, consultation fees. Every answer typed by hand is time taken from the patient standing at the desk.
A lot of messages arrive at night and on weekends. People who get no reply go to the next clinic on Google.
Without a reminder at the right moment, the patient who needed to come back in 30 or 90 days simply doesn't.
— [ how it works ]
Every flow uses features that already exist in Picchat — you set it up with your own copy, hours and rules.
When: Next day's list imported or sent by your system via API
When: A patient sends a message at any time
When: Follow-up date set during the visit
— [ templates ]
Messages that start a conversation need a Meta-approved template. Use these as a starting point — you create them, submit them for approval and track everything in Picchat.
Hi {{1}}! Your {{2}} appointment is scheduled for {{3}}. Can you confirm you'll be there?
{{1}}, your {{2}} exam is tomorrow at {{3}}. Please remember: {{4}}. If you have any questions, just reply here.
Hi {{1}}! It's time for your follow-up with {{2}}. Would you like us to save a slot for you?
{{1}}, {{2}}… are variables filled in with each contact's data at send time. Meta charges per template message based on its category and the recipient's country.
— [ pricing ]
Pricing depends on your message volume and team size. Talk to our team and we'll show you Picchat running with your own flows.
Meta charges per message sent based on the recipient's country, passed through at cost.
Talk to salesToday the AI agent collects specialty, insurance and preferred time, then hands the conversation to the front desk to confirm. If your scheduling system has an API, you can connect an HTTP tool to the agent so it can check availability.
Yes. Picchat uses Meta's official API and you connect the clinic's own number. With Coexistence, the WhatsApp Business app keeps working alongside it.
Meta charges a per-template fee for Utility messages, set by the recipient's country and passed through at cost. Each send also uses 1 credit from your Picchat plan. Talk to our team for a quote based on your volume.
Yes. The inbox is shared: several people handle the same number, with transfers between agents, full history and the AI taking care of the first contact.
Voice messages are transcribed automatically, so both the AI and the front desk can read what the patient said.
Connect your official number and see these flows working with your customers.