Picchat
Official WhatsApp + AI

WhatsApp for accounting firms

Clients send invoices, bank statements and payroll questions to the same number. The AI works out the topic and routes it to the right team, the monthly document request goes out on its own and each company's history stays with the firm.

Meta's official API · your own number · Meta fees passed through at cost

CClienthandled by AI
Hi! I need to add a new employee to this month's payroll. What do you need?
Hi! For onboarding, the payroll team will need a photo ID, tax ID, proof of address and the start date. I've passed your conversation to payroll — you can send the documents right here.
Perfect, sending them now.
Illustrative conversation — sample names and values

— [ the problem ]

What holds back WhatsApp for accounting firms

Documents that arrive on the 20th

Every month someone chases statements, invoices and payroll data client by client. When they arrive late, the close is late too.

Everything on one number, nothing in the right place

Payroll questions, certificate requests and tax slips arrive mixed together. Someone has to read it all and pass it to tax, payroll or bookkeeping.

Tax slips sent and forgotten

The slip went out, but the client missed it and paid a late fee. And the firm takes the blame.

Client relationships on an analyst's phone

When an analyst leaves, the conversations with their companies leave with the device.

— [ how it works ]

Ready-made flows you can launch

Every flow uses features that already exist in Picchat — you set it up with your own copy, hours and rules.

1

Routing by department

When: A client messages the firm's number

  1. →The AI agent identifies whether the topic is tax, payroll, bookkeeping or billing
  2. →Answers standard questions — deadlines, document lists, hours — from your knowledge base
  3. →Transfers to the right team with a conversation summary
AI agentKnowledge baseTeam handoff
2

Monthly document request

When: Start of the month

  1. →Scheduled automation for the list of active clients
  2. →Utility template asking for statements, invoices and payroll information
  3. →Files arrive in each company's conversation, in the team inbox
AutomationsListsShared inbox
3

Tax slip and due-date notice

When: Slip generated in your system (via API)

  1. →Your system enrolls the client in a notice automation
  2. →Utility template with the due date and amount
  3. →Questions about the slip go straight to the tax team
APIAutomationsUtility templates

— [ templates ]

Message templates to get started

Messages that start a conversation need a Meta-approved template. Use these as a starting point — you create them, submit them for approval and track everything in Picchat.

monthly_documentsUtility

Hello {{1}}! To close {{2}}, we need: {{3}}. Please send them here by the {{4}}.

tax_slip_noticeUtility

{{1}}, the {{2}} slip for {{3}} is due on {{4}}, amount {{5}}. Any questions, reply to this message.

Talk to the tax team
missing_documentUtility

Hi {{1}}. We still haven't received {{2}} for {{3}}. Without it, the close may be delayed.

{{1}}, {{2}}… are variables filled in with each contact's data at send time. Meta charges per template message based on its category and the recipient's country.

— [ pricing ]

A plan sized to your operation

Pricing depends on your message volume and team size. Talk to our team and we'll show you Picchat running with your own flows.

Meta charges per message sent based on the recipient's country, passed through at cost.

Talk to sales

Frequently asked questions: WhatsApp for accounting firms

Does the AI answer tax questions?

It answers whatever you set up as standard — deadlines, documents, hours — and routes anything that needs analysis to the right team. You define in the agent's instructions what it must not answer.

Can I send tax slips over WhatsApp?

Yes. The team sends the file in the conversation, and if your system has an integration, it can enroll the client in a notice automation through Picchat's public API.

Does it work with my accounting software?

There's no ready-made integration with specific accounting systems. The public API lets you create contacts and enroll them in automations, and you can use n8n or another integration tool in between.

Can each analyst handle their own companies?

Yes. Conversations are transferred to people or teams, and filters show each person what's theirs.

Is a due-date notice a Marketing message?

No. Document requests and due-date notices tied to the contracted service are Utility messages — as long as the text has no promotional content.

Put WhatsApp to work for accounting firms — on autopilot.

Connect your official number and see these flows working with your customers.