During the rush, the AI answers "are you open?", "do you deliver to my area?" and "anything vegan?", sends dishes in a carousel and the link to order — while your team handles the kitchen and the floor.
Meta's official API · your own number · Meta fees passed through at cost
— [ the problem ]
Friday night, a full kitchen and a phone buzzing with the same questions. Customers who get no reply order somewhere else.
Sending the same menu image dozens of times doesn't answer "what's the most popular dish?" or "is there a gluten-free option?".
Regulars could order from you directly, but they don't know they can — and you never talk to them after the order.
Slow days repeat every week, and the list of people who have already ordered sits unused on someone's phone.
— [ how it works ]
Every flow uses features that already exist in Picchat — you set it up with your own copy, hours and rules.
When: A customer asks about hours, delivery or a dish
When: Order confirmed in your system (via API)
When: Tuesday, Wednesday or a special date
— [ templates ]
Messages that start a conversation need a Meta-approved template. Use these as a starting point — you create them, submit them for approval and track everything in Picchat.
{{1}}, your order {{2}} is out for delivery and should arrive in about {{3}} minutes. Enjoy!
{{1}}, today is {{2}} day! Use code {{3}} for {{4}} off your direct order until 11 p.m.
{{1}}, this Saturday we have {{2}}. Shall we save you a table?
{{1}}, {{2}}… are variables filled in with each contact's data at send time. Meta charges per template message based on its category and the recipient's country.
— [ pricing ]
Pricing depends on your message volume and team size. Talk to our team and we'll show you Picchat running with your own flows.
Meta charges per message sent based on the recipient's country, passed through at cost.
Talk to salesIt answers questions, shows dishes in a carousel and sends the link to your menu or ordering system so the customer can complete the order. Picchat has no cart or kitchen integration; if your ordering system has an API, it can notify the customer through Picchat when the order leaves.
The dishes you want the AI to show in carousels go in the Picchat catalog, with name, photo, price and link. Everything else — hours, delivery areas, fees — goes in the agent's knowledge base.
Yes, with a Marketing template approved by Meta and only to people who agreed to receive messages. Anyone who opts out won't receive more.
Yes. You connect the number customers already use, and with Coexistence the WhatsApp Business app keeps working on your phone.
You send the payment link from your payment provider or ordering system, and Picchat records each customer's click.
Connect your official number and see these flows working with your customers.