A guest asking at 11 p.m. about a room for the holiday gets an answer right away, with your house rules, and the front desk picks up a booking request that's already organized. Before arrival and after checkout, the messages go out on their own.
Meta's official API · your own number · Meta fees passed through at cost
— [ the problem ]
"Any rooms for the holiday? Are pets allowed? Is breakfast included?" Guests who get no reply at night book with whoever answers first.
Check-ins, checkouts, calls and WhatsApp all at once. The message always loses to the person standing in front of you.
A returning guest who wants to come back ends up booking through a platform because it's faster than waiting for a reply.
After checkout, nobody asks for a review or lets happy guests know about the low season.
— [ how it works ]
Every flow uses features that already exist in Picchat — you set it up with your own copy, hours and rules.
When: A message at any hour
When: Booking confirmed in your system (via API) or by your team
When: Checkout
— [ templates ]
Messages that start a conversation need a Meta-approved template. Use these as a starting point — you create them, submit them for approval and track everything in Picchat.
Hello {{1}}! Your stay starts on {{2}}. Check-in is from {{3}} and our address is {{4}}. Any questions, just reply here.
Hi {{1}}! Thank you for staying with us! 💛 If you have a minute, tell us how your stay went.
Hi {{1}}! How about coming back? Between {{2}} and {{3}}, past guests get {{4}} off when booking direct.
{{1}}, {{2}}… are variables filled in with each contact's data at send time. Meta charges per template message based on its category and the recipient's country.
— [ pricing ]
Pricing depends on your message volume and team size. Talk to our team and we'll show you Picchat running with your own flows.
Meta charges per message sent based on the recipient's country, passed through at cost.
Talk to salesToday it answers questions, collects dates, guests and preferences, and hands over to the front desk to confirm availability and rate. If your booking system has an API, you can connect an HTTP tool to the agent for lookups.
Through Picchat's public API, your system can create the contact and enroll the guest in the pre-arrival automation as soon as the booking is confirmed. There is no ready-made integration with specific hotel systems.
Yes, with a Marketing template approved by Meta and only to people who agreed to receive messages. Anyone who opts out is flagged and won't receive more.
You send the payment link from your payment provider in the conversation, and Picchat records each guest's click.
The AI models understand and reply in other languages. Instruct the agent to answer in the language the guest writes in, using the information you've set up.
Connect your official number and see these flows working with your customers.